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System Update: The New Swisscharge Experience 01.10.2025

As of this morning, the new Swisscharge app is available to all users. We aim to provide what e-drivers truly need - for a charging experience that is faster, more reliable, and future-proof.

🤳Important: Update Your App

To use the app, an update is needed:

iOS: Open App Store → Swisscharge App → click on «Update»
Android: Open Play Store → Swisscharge App → click on «Update»

First login after the update on 01.10.?

Simply set a new password via «Forgot Password» – done!

🔧 Minimal effort, maximum service

👉 More info is available in our FAQs

If you have any questions, the Swisscharge support is available at any time:

📧 info@swisscharge.ch
📞 +41 71 388 11 50

From September 30th to October 1st, Swisscharge conducted a comprehensive system update. Behind the scenes, we have been working for months to rethink Swisscharge as a software platform. This update is not just an app upgrade but the starting point for a charging experience that connects charging infrastructure, data, and services.

These are the benefits

Faster performance – App and backend are optimized for peak performance during peak loads
Higher stability – Continuous performance, maximum availability for all users
Transparent billing – Per charging session instead of per month (excluding fleet customers)
Future-proof – Scalable IT architecture, ready for new features, services, and partner integrations

As Swisscharge CEO Ilaria Besozzi explains: «In recent months, we have worked intensively to make the Swisscharge platform fit for the future. Our goal is to make the transition as smooth as possible for everyone. We are proud to offer an even better and more reliable charging experience.»

This is how Swisscharge responds to the growing demands of electromobility while laying the foundation for further innovations planned for the future.

Autocharge

We’re currently working on making Autocharge available in the new Swisscharge app. The feature is in its final development phase and will be available soon.

Billing

The September invoice will be sent via email. From October, billing will be per charging session - more transparency, more flexibility. Fleet customers without their own payment method are excluded.

If you require older statements, you can request them from support until the end of November.

Roaming & Partners

As part of the update, some roaming conditions were adjusted. This may affect the availability or prices of individual charging points. The majority of the Swisscharge network remains unchanged.

Payment Methods

Add your payment method in the app again if a payment does not work after 01.10. Fleet customers without their own payment method are not affected.

Want to learn more about the changes? We have compiled a detailed overview for you:

👉 Frequently Asked Questions (FAQ)

01.10.2025

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